Curious about what it's like to work at Bulten? We are proud to be one of the few leading companies in the global fastener market that takes full responsibility for innovative and sustainable fastener solutions
Our employees are our greatest asset, and their collective knowledge is crucial to Bulten's long-term success.
Role Purpose:
Review and co-ordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organisation in Customer Quality matters.
Main duties and responsibilities:
Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
Manage 8D for the non-conforming product raised by customer/s
Product traceability via internal system (M3)
Manage containment and inspection for customer related claims
Manage warranty complaints
Customer/s portal management for claims and Bulten performance
Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
Understanding and reading of customer drawing (GD&T)
Understanding of measurement equipment
Weekly and monthly quality reports, in line with KPI’s
Tracking 8D progress and ensuring that KPI’s are met
Manging recharges and updates of the tracker
Reporting on customer line stops
Number of complains per customer (CPM)
Actual quantities of the rejected parts by customer post containment/ validation of product
Record cost of poor quality (COPQ)
Customer scorecard management
Manage Customer Specific Requirements in GUKSA
Support the Sales organization in Customer Quality matters
Involvement Continues Improvement and relevant project
Understanding of quality processes/ procedures
Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues
To assist as required with any other reasonable request in line with business needs or customer/client requirements
Essential:
Problem solving experience
5Y/8D experience
Engineering qualification – minimum ONC level
Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not) S
Computer literate
Driving Licence
Desirable:
Metallurgical Experience
Engineering or similar background
Knowledge of Microsoft office and ability to populate presentations/ complains statistics
Knowledge of and adherence to Work Instructions relevant to role
Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
Full time permanent position (38 hours per week)
Monday to Thursday 22:00 - 08:00 (4 x 10 hour nightshifts)
Role is based in Erdington, Birmingham B24 9PR
Competitive salary, including nightshift premium
8% Company pension scheme contributions from day one
26 days holiday (pro rata) including bank holidays
Life Insurance scheme x 4 of salary
Westfield Health Evolve Cash and Health plan
