Curious about what it's like to work at Bulten? There are those who may only think of us as a manufacturer of fasteners, but we are proud to be one of the few leading companies in the global fastener market that takes full responsibility in innovative fastener solutions. We have a strong global presence with cost-effective, value-added manufacturing on three continents. In addition, our being at the absolute forefront of technology and innovation puts us in a strong position as a supplier and partner of fastener solutions to the global automotive industry as well as several other industries, such as consumer electronics. Our employees are our greatest asset and their collective knowledge is crucial for Bulten's long-term profitability.
Role purpose
Review and coordinate customer and internal concerns and complaints in accordance with customer and AIAG requirements. Manage containment and stock at customer, Bulten, transit, etc. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Quality matters.
Main duties/responsibilities
- Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers for the raised claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
- Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
- Manage 8D for the non-conforming product raised by customer/s and internal
- Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not)
- Product traceability via internal system (M3)
- Manage containment and inspection for customer and internal related claims
- Mange warranty complaints
- Customer/s portal management for claims and Bulten performance
- Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
- Understanding and reading of customer drawing (GD&T)
- Understanding of measurement equipment
- Weekly and monthly quality reports, in line with KPI’s
- Tracking 8D progress and ensuring that KPI’s are met
- Manging recharges and updates of the tracker
- Reporting on customer line stops
- Number of complains per customer (CPM)
- Parts per million (PPM)
- Actual quantities of the rejected parts by customer post containment/ validation of product
- Record cost of poor quality (COPQ)
- Customer scorecard management
- Manage Customer Specific Requirements in GUKSA
- Support the Sales organization in Quality matters
- To assist as required with any other reasonable request in line with business needs or customer/client requirements
- Involvement Continues Improvement and relevant project
- Ability to directly interference with the customer
- Chair meetings and report on any quality related issues
- Chair customer visits
- Understanding of quality processes/ procedures
- Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues
KPI’s of the role
- 8D handling time
- PPM & CPM
- Cost of poor quality
- Re-charge costs
- Line stops
This is a permanent, full time opportunity based at our Spitfire Park, Birmingham site.
Monday - Friday 08:00 - 16:00, working 35 hours per week
Competitive salary dependant on experience
25 days holiday per annum plus recognised bank holidays
8% non contributory pension scheme paid from day 1
Life assurance policy of 4 x annual salary
Access to Westfield Health Mosaic Cash Plan from 1st of month
