Curious about what it's like to work at Bulten? We are proud to be one of the few leading companies in the global fastener market that takes full responsibility for innovative and sustainable fastener solutions

Our employees are our greatest asset, and their collective knowledge is crucial to Bulten's long-term success.

Role Purpose:

Review and co-ordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organisation in Customer Quality matters.

Main duties and responsibilities:

Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required

Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements

Manage 8D for the non-conforming product raised by customer/s

Product traceability via internal system (M3)

Manage containment and inspection for customer related claims

Manage warranty complaints

Customer/s portal management for claims and Bulten performance

Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met

Understanding and reading of customer drawing (GD&T)

Understanding of measurement equipment

Weekly and monthly quality reports, in line with KPI’s 

Tracking 8D progress and ensuring that KPI’s are met

Manging recharges and updates of the tracker

Reporting on customer line stops

Number of complains per customer (CPM)

Actual quantities of the rejected parts by customer post containment/ validation of product

Record cost of poor quality (COPQ)

Customer scorecard management

Manage Customer Specific Requirements in GUKSA

Support the Sales organization in Customer Quality matters

Involvement Continues Improvement and relevant project

Understanding of quality processes/ procedures

Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues

To assist as required with any other reasonable request in line with business needs or customer/client requirements

Essential:

Problem solving experience

5Y/8D experience

Engineering qualification – minimum ONC level

Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not) S

Computer literate

Driving Licence

Desirable:

Metallurgical Experience

Engineering or similar background

Knowledge of Microsoft office and ability to populate presentations/ complains statistics

Knowledge of and adherence to Work Instructions relevant to role

Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949

Full time permanent position (38 hours per week)

Monday to Thursday 22:00 - 08:00 (4 x 10 hour nightshifts)

Role is based in Erdington, Birmingham B24 9PR

Competitive salary, including nightshift premium

8% Company pension scheme contributions from day one

26 days holiday (pro rata) including bank holidays

Life Insurance scheme x 4 of salary

Westfield Health Evolve Cash and Health plan