Curious about working for Bulten? While some may perceive us as just a manufacturer of fasteners, we are proud to be one of the few leading companies in the global fastener industry to take full responsibility for innovative fastener solutions. We have a strong global presence with cost-effective, value-added manufacturing on three continents. Combined with the fact that we are at the leading edge of technology and innovation, this means we enjoy a strong position as a supplier and partner of fastener solutions to the global automotive industry, as well as other industries such as consumer electronics. Our people are our greatest asset, and their combined skills are crucial for Bulten's success in creating long-term profitability.
**Strictly no recruitment agencies**
Role to be based in Erdington, Birmingham
Role Purpose:
Review and coordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Customer Quality matters.
Main duties and responsibilities:
Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
Manage 8D for the non-conforming product raised by customer/s
Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not)
Product traceability via internal system (M3)
Manage containment and inspection for customer related claims
Customer/s portal management for claims and Bulten performance
Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
Understanding and reading of customer drawing (GD&T)
Understanding of measurement equipment
Weekly and monthly quality reports, in line with KPI’s
Tracking 8D progress and ensuring that KPI’s are met
Manging recharges and updates of the tracker
Reporting on customer line stops
Number of complains per customer (CPM)
Actual quantities of the rejected parts by customer post containment/ validation of product
Record cost of poor quality (COPQ)
Customer scorecard management
Manage Customer Specific Requirements in GUKSA
Support the Sales organization in Customer Quality matters
To assist as required with any other reasonable request in line with business needs or customer/client requirements
Involvement Continues Improvement and relevant project
Ability to directly interference with the customer
Chair meetings and report on any quality related issues
Chair customer visit
Understanding of quality processes/ procedures
Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues
Essential:
Problem solving experience
5Y/8D experience
Engineering qualification – minimum ONC level
Computer literate
Driving Licence
Desirable:
Engineering or similar background
Knowledge of Microsoft office and ability to populate presentations/ complains statistics
Knowledge of and adherence to Work Instructions relevant to role
Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
Adherence to Bulten core values
Support Internal Quality Audits - Review process / procedures in line with TS (IATF) / ISO standards applicable to the customer
Understanding of Bulten Quality Management System
Understanding of PPAP documentation
Understanding and adherence to Bulten Environmental Policy
Full time permanent position
Monday to Thursday (Nights) 21:00 - 07:00 hours - (4 x 10 hour night shifts)
Salary up to £48,000 per year including nightshift premium
3 Month probationary period
26.5 days holiday (pro rata) including statutory bank holidays
8% Company Pension scheme contributions from Day One
Life Insurance Scheme x 4
Company laptop and mobile telephone
