As a customer service executive, your primary role is to support our sales team to achieve targets and deliver outstanding customer service. You will be responsible for coordinating sales activities, managing inquiries, and ensuring smooth order processing. By maintaining effective communication with both internal teams and external customers, you will contribute to the overall efficiency and success of the sales operations.

Responsibilities:

• Collaborate with various departments to streamline order processing and handle administrative tasks efficiently.
• Monitor inventory levels including stock held at VMI (Vendor Managed Inventory) customer hub and process all orders meticulously, ensuring accuracy and promptness in execution.
• Maintain accurate records of sales transactions and customer interactions in the ERP system.
• Prioritize customer satisfaction by promptly managing inquiries, resolving issues, and ensuring order fulfilment including documentation meets or exceeds expectations in a professional manner.
• Other duties as assigned

• Minimum Diploma in any discipline with at least 2 years of fulfilment experience in a sales support or coordination role, preferably in the similar industry.
• Industry knowledge on C parts business & Incoterms
• Good in English communication
• Proficient in Microsoft Office, especially Excel
• Experienced in CRM tool, especially Salesforce
• Professional customer service skills

We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to www.bulten.com & www.eximfr.com.sg