Bulten Group is one of the leading suppliers of fasteners. Our vision is to create and supply the most innovative and sustainable fastening solutions. The company's product range includes everything from customer-specific standard products to customized special fasteners. The company also provides technical development, line-feeding, logistics, material and production expertise. Bulten offers a Full Service Provider concept or parts thereof.

The company was founded in 1873 and we by that celebrate 150 years this year, has some 1,800 employees in sixteen countries and head office in Gothenburg. The share (BULTEN) is listed on Nasdaq Stockholm.

Our key strengths are:

We have 150 years of fastener knowledge

We produce where we sell – local manufacturing rather than shipping products around the globe

We can offer products produced in-house, as well as purchased products from our solid supplier network

We are a sustainability leader in the fastener industry

Read more at www.bulten.com

Are you passionate about ensuring customer satisfaction and driving quality excellence? We are looking for a Customer Quality Assurance professional to join our team. In this role, you will be responsible for reviewing and coordinating customer concerns and complaints, managing customer-specific requirements, and supporting the Sales organization in all customer quality matters. This position will give you the opportunity to work in a dynamic environment, ensuring top-tier quality and satisfaction for our customers. If you have a keen eye for detail and thrive in a customer-centric environment, we want to hear from you.

The position is based at Bulten’s newly expanded and modern headquarters in Högsbo, Gothenburg, or in Bielsko-Biala, Poland, and you will report directly to the Manager Customer Quality.

Main duties and responsibilities

• Quality control of non-conforming products and raising/ tracking concerns with factories and suppliers.
• Conduct corrective and preventive actions through 8D/5Y reports.
• Manage the 8D process for customer-reported issues.
• Use quality tools like 5 Why, fishbone diagrams, and is/is not analysis.
• Ensure product traceability via the M3 system.
• Oversee containment and inspections for customer claims.
• Handle warranty complaints and manage customer portals.
• Manage internal 8D processes and ensure all criteria are met.
• Interpret customer drawings (GD&T) and use measurement equipment.
• Prepare weekly and monthly quality reports aligned with KPIs.
• Track 8D progress and ensure KPI achievement.
• Manage recharges, update trackers
• Report customer quality related line stops.
• Monitor customer complaints and rejected part quantities.
• Record costs of poor quality
• Manage customer scorecards.
• Manage customer-specific requirements and support Sales in quality matters.
• Participate in continuous improvement projects and customer interactions.
• Chair meetings, report on quality issues, and lead customer visits.

We are looking for a proactive individual with strong problem-solving skills and a background in quality assurance or engineering. It is advantageous to have experience in 5Y/8D processes and hold a minimum of an ONC-level engineering qualification, as well as:

• Knowledge of ISO standards (14001, 45001, IATF 16949)
• Familiarity with Quality Management Systems and PPAP documentation
• Experience supporting internal quality audits
• Understanding of environmental policies and adherence to core values

We offer an exiting role in a growing, sustainable organization with proven successful track record in growing the business. Being employed by Bulten means being part of a great team of colleagues in a global context.

Our core values are Professional, Innovative, Dedicated and Empowered and guide us in our work. Committed to diversity and inclusion, we welcome applicants from all backgrounds and believe that diverse perspectives and experiences create a stronger and more innovative company.

Welcome with your application!

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