Role purpose

Review and coordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organization in Customer Quality matters.

Main duties/responsibilities

• Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
• Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
  • Manage 8D for the non-conforming product raised by customer/s
  • Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not)
  • Product traceability via internal system (M3)
  • Manage containment and inspection for customer related claims
  • Mange warranty complaints
  • Customer/s portal management for claims and Bulten performance
  • Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
  • Understanding and reading of customer drawing (GD&T)
  • Understanding of measurement equipment
  • Weekly and monthly quality reports, in line with KPI’s 
    
    
•  Tracking 8D progress and ensuring that KPI’s are met
• Manging recharges and updates of the tracker
• Reporting on customer line stops
• Number of complains per customer (CPM)
• Actual quantities of the rejected parts by customer post containment/ validation of product
• Record cost of poor quality (COPQ)
• Customer scorecard management
  • Manage Customer Specific Requirements in GUKSA
  • Support the Sales organization in Customer Quality matters
    
    
• To assist as required with any other reasonable request in line with business needs or customer/client requirements
• Involvement Continues Improvement and relevant project
• Ability to directly interference with the customer
• Chair meetings and report on any quality related issues
• Chair customer visits
• Understanding of quality processes/ procedures
• Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues

KPI’s of the role

• 8D handling time
• PPM & CPM
• Cost of poor quality
• Re-charge costs
• Line stops

Experience and knowledge required for the role

Essential

• Problem solving experience
• 5Y/8D experience
• Engineering qualification – minimum ONC level
• Computer literate
• Driving Licence

Desirable

• Engineering or similar background
• Knowledge of Microsoft office and ability to populate presentations/ complains statistics
• Knowledge of and adherence to Work Instructions relevant to role
• Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949
• Adherence to Bulten core values
• Support Internal Quality Audits - Review process / procedures in line with TS (IATF) / ISO standards applicable to the customer
• Understanding of Bulten Quality Management System
• Understanding of PPAP documentation
• Understanding and adherence to Bulten Environmental Policy

Full time permanent position

38 Hours per week - (Nightshift)

Monday - Thursday (21:00 - 07:00) 4 nights 

Position based in Birmingham or Scunthorpe office

Salary circa £48,000 per annum

3 month probationary period

26.5 days holidays including bank holidays

8% Pension scheme contributions from day one

Life Insurance Scheme x 4 salary

Westfield Health Cash Mosaic Plan